Return and Exchange Policy

General Returns

• Eligibility: Returns accepted within 30 days of purchase.
• Condition: Products must be new, unused, and in original packaging.
• Restocking Fee: A 35% restocking fee applies.
• Shipping Costs: Customers responsible for all return shipping costs.
• Non-Returnable: Opened/used products not accepted, $120 inspection fee applies. Damaged products will be refused.
• Cancellation: Orders not yet shipped can be canceled with a restocking fees.

Exchanges

• Eligibility: Exchanges allowed within 30 days of purchase.
• Condition: Products must be new, unused, and in original packaging.
• Process: Contact us to initiate an exchange and receive instructions.
• Restocking Fee: A 35% restocking fee applies.
• Shipping: Customers are responsible for shipping costs associated with the return and shipping of the exchanged product.

Solar Panel Returns

• Final Sale: All sales are final. No returns, refunds, or exchanges.

Large Orders

• Limitations: For orders over $10,000, returns or exchanges may be refused, subject to a 35% restocking fee.

Return Process

1. RMA Number: Obtain by emailing sales@circuitsolar.com
2. Packaging: Securely pack the item with proof of purchase.
3. Mail To:
   • Circuit Solar
   • Attn: Returns, RMA#: [Your RMA Number],
   • PO Box 721, Lytton, British Columbia V0K 1Z0, Canada.
4. Shipping Method: Use a trackable method.

Refunds

• Inspection: Post-inspection, refunds processed within 30 days.
• Billing Cycles: May appear in 1-2 billing cycles.
• Credit Card Fee: A 2.9% + $0.30 fee may be deducted.

Exceptions

No returns or exchanges for:

• Solar Panels,
• Generators,
• Solar Module Racking,
• Open Box items,
• Special orders,
• Orders over $10,000,
• Oversized items.

Defective/Damaged Products

• Contact us for refund or exchange options.

Additional Notes

• Restocking Fee: 35% fee applies to all returns and exchanges.
• Credit Card Fee: Non-refundable.
• Solar Panel Sales: Final, no returns or exchanges.
• Shipping Costs: Shipping fees from the original order are non-refundable as they cover the initial cost of delivering the item to the customer.