SMA – Webconnect Interface

Price Match Policy

Eligibility Criteria:

• Minimum Price Threshold: Our commitment to providing you with the best value extends to items priced at $150 or more. We proudly offer a price match guarantee on these items, ensuring that if you discover the same product at a lower cost from one of our competitors, we will match that price.
• Identical Items: To qualify for a price match, the item must be an exact match in terms of brand, model, size, color, and quantity to the competitor’s offering. We strive to guarantee consistency and fairness in our price matching policy.
• Verification of Competitor’s Price: To initiate a price match, please provide evidence of the competitor’s lower price. This can be achieved through their current advertisement, online listing, or a written offer/quote. It is imperative that the documentation clearly displays the competitor’s information for transparency. Acceptable submissions include official quotes and URLs linking directly to the identical product on the competitor’s website. Note: Correspondence via email with a sales representative is not considered sufficient evidence for a price match.
• Competitor Eligibility: We extend our price match offer to recognized retail businesses within the same country, ensuring a fair and equitable comparison. This includes both brick-and-mortar stores and online-only retailers, provided they meet the criteria outlined in this policy.
• In-Stock Items Only: For a successful price match, the item must be in stock at both our store and the competitor’s establishment at the time of the price match request. This ensures that you receive the best value promptly without unnecessary delays.
• Pre-Order Requirement: Price match requests must be submitted before placing an order. We do not honor price match requests after an order has been placed.

Exclusions:

• Clearance, closeout, liquidation sales, or damaged items are not eligible for the price match.
• The policy does not apply to services or bundled items.
• Cannot be combined with other promotions or discounts.

We do not price match Amazon listings or prices. While we strive to offer competitive pricing, we acknowledge that we cannot always match the exceptionally low prices found on Amazon due to their vast marketplace and unique pricing strategies.

At Circuit Solar, we are dedicated to ensuring your satisfaction by consistently offering competitive pricing. Our updated Price Matching Policy is designed to streamline the process, providing clear guidelines to make your experience seamless and transparent. If you have any questions or require assistance with a price match request, our customer service team is readily available to assist you.

To request a price match, please present the competitor’s current pricing via email including links to where our team can view the competitor’s products. Our team will verify the price and the eligibility of the item and process the price match accordingly.

Shipping Policy for Circuit Solar

Shipping Options: At Circuit Solar, we provide a range of shipping options to meet your needs. On occasion, third-party suppliers may manage our inventory and shipments. Regardless of the carrier selected at checkout, Circuit Solar and its partners reserve the right to choose the appropriate shipping courier. We cannot guarantee specific delivery times, and we are not responsible for any delays that occur once an order has left our or our partners’ warehouses.

We frequently use carriers such as Purolator, Loomis Express, and Day & Ross. Orders may also be shipped via Canada Post, UPS, Canpar, or FedEx. Please be aware that items within the same order may be shipped separately, though shipping and handling fees will not exceed the amount confirmed at checkout.

Single Solar Module Shipping: For orders including solar panels, a minimum of four modules per order is required. Orders for fewer than four modules will be subject to our single module shipping conditions, and Circuit Solar will not be liable for any damages to panels during transit, unloading, or handling by any party. Replacement for such damages will not be provided.

Please note that all SOLAR PANELS, RAILS, POLES, BATTERIES, AND GENERATORS are excluded from all shipping promotions and discounts offered on our website or in our newsletters.

We reserve the right to exclude orders from all shipping promotions based on order location. Delivery and shipping to remote locations can be subject to change or increase. Circuit Solar will contact the customer for any changes in shipping and delivery fees for confirmation.

Please note that once your order is dispatched, we cannot guarantee specific delivery times. We are unable to issue refunds for shipping delays, including those caused by the carrier, adverse weather conditions, mechanical breakdowns, or any other unforeseen circumstances. Once the order has been picked up by the carrier it is assumed out of our control. Circuit Solar is not responsible for actions made by the carrier that may cause delays. We appreciate your understanding as we work diligently to process and ship your orders promptly. Thank you for choosing Circuit Solar.

Local Pickup Policy

Request Local Pickup: Circuit Solar is pleased to offer a local pickup service. However, please note that product availability may vary by location, and not all items may be available for pickup at every location.

Please review the following updated policy:

1. Partner Locations Across Canada: We are proud to partner with various locations across Canada to make it convenient for you to pick up your orders. These locations are selected based on their accessibility and security to ensure that your items are kept safe until you can collect them.
2. Payment in Full Before Pickup: All orders selected for local pickup must be paid in full online before they can be processed for pickup. This policy is in place to streamline the pickup process and ensure that your items are ready and waiting for you.
3. Order Processing Time: Orders are typically ready for pickup 24 hours after payment has been completed. This processing time allows us to ensure that your order is prepared for you at the selected pickup location.
4. Notification of Pickup Readiness: Once your order is ready for pickup, you will receive an email notification with the specific location details and any necessary information or instructions for the pickup. Please ensure that your email address is correct at checkout to receive this notification promptly.
5. Identification for Pickup: When picking up your order, you may be required to show a valid government-issued photo ID and the order confirmation email. This is to ensure that the order is being released to the correct individual.
6. Pickup Timeframe: Orders must be picked up within a specified timeframe from the date of the notification email. Please refer to your pickup notification email for this information. If you are unable to pick up your order within this timeframe, please contact our customer service to make alternative arrangements.
7. Changes to Pickup Location: If you need to change the pickup location after your order has been processed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not always be possible.
8. Unclaimed Orders: Orders that are not picked up within the specified timeframe may be subject to return. Additional charges may apply to re-process the order for pickup or shipping.
9. Local Pickup Subject to Inventory Availability: Please note that local pickup is subject to the availability of inventory at the selected location. Not all products are stocked at all locations, and availability may vary. We recommend checking the product availability at your desired pickup location before placing your order.
10. Product Restrictions: Some products may not be available for local pickup due to size, legal restrictions, or other factors. Please check the product details page for any specific restrictions.

We appreciate your cooperation with our Local Pickup Policy. This policy is designed to provide a secure and convenient way for you to receive your orders. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.

Return and Exchange Policy

General Returns

• Eligibility: Returns accepted within 30 days of purchase.
• Condition: Products must be new, unused, and in original packaging.
• Restocking Fee: A 35% restocking fee applies.
• Shipping Costs: Customers responsible for all return shipping costs.
• Non-Returnable: Opened/used products not accepted, $120 inspection fee applies. Damaged products will be refused.
• Cancellation: Orders not yet shipped can be canceled with a restocking fees.

Exchanges

• Eligibility: Exchanges allowed within 30 days of purchase.
• Condition: Products must be new, unused, and in original packaging.
• Process: Contact us to initiate an exchange and receive instructions.
• Restocking Fee: A 35% restocking fee applies.
• Shipping: Customers are responsible for shipping costs associated with the return and shipping of the exchanged product.

Solar Panel Returns

• Final Sale: All sales are final. No returns, refunds, or exchanges.

Large Orders

• Limitations: For orders over $10,000, returns or exchanges may be refused, subject to a 35% restocking fee.

Return Process

1. RMA Number: Obtain by emailing sales@circuitsolar.com
2. Packaging: Securely pack the item with proof of purchase.
3. Mail To:
   • Circuit Solar
   • Attn: Returns, RMA#: [Your RMA Number],
   • PO Box 721, Lytton, British Columbia V0K 1Z0, Canada.
4. Shipping Method: Use a trackable method.

Refunds

• Inspection: Post-inspection, refunds processed within 30 days.
• Billing Cycles: May appear in 1-2 billing cycles.
• Credit Card Fee: A 2.9% + $0.30 fee may be deducted.

Exceptions

No returns or exchanges for:

• Solar Panels,
• Generators,
• Solar Module Racking,
• Open Box items,
• Special orders,
• Orders over $10,000,
• Oversized items.

Defective/Damaged Products

• Contact us for refund or exchange options.

Additional Notes

• Restocking Fee: 35% fee applies to all returns and exchanges.
• Credit Card Fee: Non-refundable.
• Solar Panel Sales: Final, no returns or exchanges.
• Shipping Costs: Shipping fees from the original order are non-refundable as they cover the initial cost of delivering the item to the customer.

Stock Availability Policy

At Circuit Solar, we strive to provide you with the best possible service and support. To ensure that you receive the most accurate and up-to-date information regarding the availability of our products, please be aware of the following policy:

Stock Status Information:

• We do not display stock status on our website. This is to ensure that you always receive the most accurate and current information about product availability.
• For inquiries regarding the availability of any item, we encourage you to contact us directly.

How to Check Product Availability:

• By Phone: Please call us to speak with a representative who can provide you with real-time information about product availability.
• By Email: You can also email us. Our team will respond to your inquiry promptly with the latest stock information.

We appreciate your understanding and look forward to assisting you with your needs. Thank you for choosing Circuit Solar.

If you have any questions or require further assistance, please do not hesitate to reach out to us.

Circuit Solar Warranty Policy

Circuit Solar (“Company”) is committed to providing our customers with high-quality products and services. Our warranty policy is designed to give you peace of mind, ensuring that the products you purchase are free from defects in materials and workmanship. This Warranty Policy covers both our products and those manufactured by others (“Manufacturers”) sold through us.

1. Warranty Period

• Company Products: The warranty period for products manufactured by Circuit Solar is 1 year from the date of purchase.
• Manufacturer Products: The warranty period for products manufactured by third parties but sold by Circuit Solar will be as specified by the manufacturer, which typically ranges from 12 to 36 months from the date of purchase.

2. What the Warranty Covers

• This warranty covers any defects in materials or workmanship under normal use during the warranty period.
• During the warranty period, Circuit Solar will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

3. What the Warranty Does Not Cover

• Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
• Damage attributable to misuse, abuse, accidents, modifications, unauthorized repairs, or other causes beyond the control of Circuit Solar.
• Consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship.
• Damage due to environmental or natural elements.
• Products not purchased from Circuit Solar or authorized dealers.

4. How to Obtain Warranty Service

• To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. This may include sending the product back to us or providing it to a manufacturer for repair.
• You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Manufacturer Warranties

• For products covered by a manufacturer’s warranty, we will assist customers in making claims under that warranty. However, customers may need to contact the manufacturer directly.
• The specifics of the manufacturer’s warranty (including the period and what it covers) will be provided with the product and should be referred to for any claims.

6. Limitation of Liability

• Circuit Solar shall not be liable for any incidental or consequential damages caused by the use of any product sold.
• The Company’s liability under this warranty is limited to the repair or replacement of defective products.

7. Changes to Warranty Policy

• Circuit Solar reserves the right to amend this warranty policy at any time.

Contact Us

For more information, warranty claims, or questions about our warranty policy, please contact us at:

• Email: support@circuitsolar.com
• Phone: 1-877-352-5396