Circuit Solar Shipping Policy
Effective Date: November 29, 2024
At Circuit Solar, we aim to ensure a smooth and reliable shipping experience for our customers. This Shipping Policy outlines how we process, handle, and deliver orders. By placing an order with Circuit Solar, you agree to the terms below.
1. Shipping Destinations
Circuit Solar ships products to the following regions:
- Canada: All provinces and territories.
- United States: All 50 states, including Alaska and Hawaii.
2. Processing Time
- Orders are typically processed within 1-3 business days after payment is received and cleared.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods
We use trusted carriers such as Canada Post, FedEx, UPS, and DHL to deliver your order.
- Standard Shipping: Affordable delivery option with a typical transit time of 3-7 business days within Canada and the U.S.
- Express Shipping: Faster delivery option, typically 1-3 business days within Canada and the U.S.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the size, weight, destination, and selected shipping method.
- For bulk or oversized orders, additional charges may apply. Customers will be notified of any additional fees before shipping.
5. Order Tracking
- Once your order is shipped, a tracking number will be provided via email.
- Use the tracking number to monitor the status and estimated delivery time of your order.
6. Customs, Duties, and Taxes
For orders outside Canada:
- Customers are responsible for all customs duties, taxes, and fees associated with the shipment.
- Circuit Solar is not responsible for delays caused by customs clearance.
7. Shipping Restrictions
- Circuit Solar does not ship to P.O. Boxes for certain items due to carrier restrictions.
- Hazardous or restricted items may require special handling and may not be eligible for international shipping.
8. Lost or Damaged Shipments
8.1 Lost Shipments
- If your order is not delivered within the estimated time frame, please contact us at sales@circuitsolar.com or call 1-877-352-5396.
- We will work with the carrier to investigate the issue and resolve it promptly.
8.2 Damaged Shipments
- If your package arrives damaged, please:
- Document the damage with photographs.
- Notify us within 48 hours of delivery.
- Retain all packaging materials for inspection by the carrier.
- Circuit Solar will assist with filing a claim and provide a replacement or refund as appropriate.
8.3 Single Panel Policy
Orders consisting of fewer than 4 solar panels (modules) are not covered under any shipping warranty. Circuit Solar assumes no responsibility for damage incurred during transit for such orders and is not required to provide replacements or refunds for damaged panels in these cases.
Customers are encouraged to order panels in quantities of 4 or more to ensure safer handling and shipping practices. If you have specific concerns or requirements for smaller orders, please contact us prior to placing your order.
9. Returns and Shipping Costs
For return shipping details, please refer to our Return Policy. Customers are typically responsible for return shipping costs unless the return is due to an error on our part or a defective product.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us at:
Circuit Solar
PO Box 721 Lytton, BC V0K1Z0 Canada
Email: sales@circuitsolar.com
Phone: 1-877-352-5396
By placing an order with Circuit Solar, you agree to this Shipping Policy. Thank you for choosing Circuit Solar for your needs!