Frequently asked questions

Everything you need to know

Company Overview

Circuit Solar is a Canadian-based solar equipment supplier specializing in residential, commercial, and industrial solar projects. We offer competitive pricing, local warehousing, and expert product support across Canada.

Circuit Solar operates fulfillment centers across Canada, including locations in Alberta and Ontario. Our head office is part of Circuit Holdings Ltd.

We supply products to individual homeowners, solar installers, contractors, and dealers across Canada. We do not sell internationally.

Products & Services

We offer solar panels, inverters, racking systems, batteries, charge controllers, monitoring devices, and installation accessories.

Yes, all products sold by Circuit Solar are certified for residential, commercial, and industrial use in Canada.

No, we supply products only. We do not offer installation services but can assist in providing product advice and system design support.

Yes, we offer DIY solar kits tailored for off-grid, grid-tie, and hybrid systems. Custom kits can be quoted on request.

Ordering & Payments

Orders can be placed online at circuitsolar.com or through direct communication with our sales team.

We accept credit card, e-transfer, wire transfer, cheque’s and Affirm. 

No, stock is only reserved after full payment is received.

Shipping & Fulfillment

Orders are fulfilled from our nearest Canadian warehouse based on stock availability.

Yes, customer pickup is available by appointment. Pickups must be scheduled at least two business days in advance.

Shipping times vary based on product availability and delivery address but generally range from 2–7 business days within Canada.

Warranties & Returns

Yes, most products carry a manufacturer’s warranty. Specific warranty periods vary by product and brand.

Contact our support team with proof of purchase, photos, and a description of the issue. We will guide you through the manufacturer’s claim process.

Returns are accepted within 30 days of purchase for eligible products, subject to restocking fees and return authorization.

Dealer Program

Yes, we offer a dealer program with discounted pricing, dedicated support, and exclusive promotions.

Complete our online Dealer Application Form. Approval typically takes 1–3 business days.

Support & Contact

You can contact us through the Contact Us page on circuitsolar.com or by email at sales@circuitsolar.com.

Our team is available Monday to Friday, 9:00 AM to 5:00 PM local time, excluding holidays.

Technical Support & Troubleshooting

We provide general product advice and basic system design support but recommend consulting a licensed electrician or solar installer for full design and installation.

We provide basic setup guides for common products. For advanced setup, please refer to the manufacturer’s manual or contact manufacturer support.

Report any damage within 48 hours of delivery with photos. We will assist in filing a claim and arranging a replacement if applicable.