Circuit Solar Customer Pickup Policy

Effective Date: November 29, 2024

At Circuit Solar, we offer a convenient customer pickup option for those who prefer to collect their orders in person. This policy outlines the terms and conditions for customer pickups to ensure a smooth and efficient process.

1. Eligibility for Pickup

• Customer pickup is available for select products and orders only.
• Pickup orders must be arranged in advance and confirmed by Circuit Solar.
• All orders for pickup must be scheduled in advance and require 1 business day for processing after payment is received.
• A valid photo ID and proof of purchase (e.g., receipt or order confirmation) are required for all pickups.

2. Pickup Location

Pickups are available at: Circuit Solar Partner Locations in

• Vancouver BC
• Edmonton AB
• Calgary AB
• Stratford ON
• Dartmouth NS

3. Pickup Hours

• Pickup hours are Monday to Friday, 9:00 AM to 4:00 PM.
• Please note that some warehouse locations may have different operating hours. Customers will be informed of any variations specific to their pickup location at the time of order confirmation.
• Pickup outside these hours is not permitted unless prior arrangements are made and confirmed by Circuit Solar.

4. Order Processing and Confirmation

4.1 Processing Time

• Orders for pickup require [1] business days to process after payment is received.
• Customers will receive an email or phone confirmation when their order is ready for pickup.

4.2 Order Scheduling

• Pickup orders must be scheduled in advance. Customers should confirm their preferred pickup date and time when placing their order or during communication with Circuit Solar’s team.

4.3 Order Holding Time

• Orders will be held for pickup for a maximum of [7] days after confirmation.
• If the order is not picked up within this timeframe, it will be canceled, and a restocking fee of 35% will apply.

5. Identification and Verification

• The individual picking up the order must present a valid government-issued photo ID (e.g., driver’s license, passport) that matches the name on the order.
• If someone else is picking up the order on behalf of the customer, prior authorization must be provided by the customer via email, including the name of the authorized person.

6. Inspection and Acceptance

• Customers are encouraged to inspect their items at the time of pickup to ensure they meet their expectations.
• By accepting the order at pickup, the customer acknowledges that the items are in satisfactory condition and no further claims for damages or defects will be accepted, unless the product is covered under warranty.

7. Cancellations and Refunds

• Orders may be canceled prior to pickup by contacting Circuit Solar.
• Canceled pickup orders are subject to a 35% restocking fee.

8. Late or Missed Pickups

• If a customer fails to pick up their order within the holding period, the order will be canceled, and a 35% restocking fee will be deducted from any applicable refund.
• Customers must contact Circuit Solar in advance to request an extension, which may be granted at Circuit Solar’s discretion.

9. Contact Information

For questions or assistance with customer pickup, please contact us:

Circuit Solar

PO Box 721 Lytton, BC V0K1Z0 Canada

Email: sales@circuitsolar.com

Phone: 1-877-352-5396

By selecting the customer pickup option, you agree to the terms outlined in this Customer Pickup Policy. Thank you for choosing Circuit Solar for your needs!