Shipping Policy
Effective Date: February 19, 2025
Circuit Holdings and its affiliated brands, including but not limited to Circuit Solar, Circuit Sensors, Circuit Weather, and The Off-Grid Solar (each referred to as an “Entity”), are committed to providing reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions for order shipments. By placing an order, you agree to the terms outlined in this policy.
1. Shipping Destinations
Circuit Holdings ships products based on the shipping policies of its affiliated brands:
- Circuit Solar: Ships to Canada only (all provinces and territories).
- Circuit Sensors: Ships to Canada and the United States.
- Circuit Weather: Ships to Canada and the United States.
- The Off-Grid Solar: Ships to Canada only.
2. Processing Time
Orders are typically processed within 1-3 business days after payment is received and cleared.
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods
We use trusted carriers to ensure safe and timely deliveries, including:
- Canada Post
- USPS
- Purolator
- FedEx
- UPS
- Loomis Express
- Canpar
4. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, destination, and selected shipping method.
Bulk or oversized orders may incur additional charges. Customers will be notified of any extra fees before shipping.
5. Order Tracking
Once your order is shipped, a tracking number will be provided via email.
Customers can use the tracking number to monitor the status and estimated delivery time of their order.
6. Customs, Duties, and Taxes
For orders outside Canada:
Customers are responsible for all customs duties, taxes, and fees associated with the shipment.
Circuit Holdings is not responsible for delays caused by customs clearance processes.
7. Shipping Restrictions
Circuit Holdings does not ship to P.O. Boxes for certain items due to carrier restrictions.
Hazardous or restricted items may require special handling and may not be eligible for international shipping.
8. Lost or Damaged Shipments
8.1 Lost Shipments
If your order is not delivered within the estimated time frame, please contact us at support@circuitholdings.com or call 1-877-352-5394.
We will work with the carrier to investigate the issue and resolve it promptly.
8.2 Damaged Shipments
If your package arrives damaged:
- Document the damage with clear photographs.
- Notify us within 48 hours of delivery.
- Retain all packaging materials for inspection by the carrier.
Circuit Holdings will assist with filing a claim and provide a replacement or refund as appropriate.
8.3 Single Panel Policy
Orders consisting of fewer than 4 solar panels (modules) are not covered under any shipping warranty.
Circuit Holdings assumes no responsibility for damage incurred during transit for such orders and is not required to provide replacements or refunds for damaged panels in these cases.
Customers are encouraged to order panels in quantities of 4 or more to ensure safer handling and shipping practices. If you have specific concerns about smaller orders, please contact us prior to placing your order.
9. Returns and Shipping Costs
For return shipping details, please refer to our Return Policy.
Customers are typically responsible for return shipping costs, unless the return is due to an error on our part or a defective product.
10. Contact Information
For shipping inquiries, contact us at:
Circuit Holdings
PO Box 721, Lytton, BC V0K1Z0, Canada
Email: support@circuitholdings.com
Phone: 1-877-352-5394
By placing an order with Circuit Holdings or its Entities, you agree to the terms outlined in this Shipping Policy. Thank you for choosing Circuit Holdings!