Shipping Policy

Effective Date: February 19, 2025

Circuit Solar™ is committed to providing reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions for order shipments. By placing an order, you agree to the terms outlined in this policy.

1. Shipping Destinations

Circuit Solar™ ships products based on its specific shipping policies:

  • Circuit Solar™: Ships to Canada and the United States, unless otherwise specified.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment is received and cleared.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods

We use trusted carriers to ensure safe and timely deliveries, including:

  • Canada Post
  • USPS
  • Purolator
  • FedEx
  • UPS
  • Loomis Express
  • Canpar

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight, destination, and selected shipping method.
  • Bulk or oversized orders may incur additional charges. Customers will be notified of any extra fees before shipping.

5. Order Tracking

  • Once your order is shipped, a tracking number will be provided via email.
  • Customers can use the tracking number to monitor the status and estimated delivery time of their order.

6. Customs, Duties, and Taxes

For orders outside Canada:

  • Customers are responsible for all customs duties, taxes, and fees associated with the shipment.
  • Circuit Solar™ is not responsible for delays caused by customs clearance processes.

7. Shipping Restrictions

  • Circuit Solar™ does not ship to P.O. Boxes for certain items due to carrier restrictions.
  • Hazardous or restricted items may require special handling and may not be eligible for international shipping.

8. Lost or Damaged Shipments

8.1 Lost Shipments

  • If your order is not delivered within the estimated time frame, please contact us at support@Circuit Solar™.com or call 1-877-352-5394.
  • We will work with the carrier to investigate the issue and resolve it promptly.

8.2 Damaged Shipments

If your package arrives damaged:

  • Document the damage with clear photographs.
  • Notify us within 48 hours of delivery.
  • Retain all packaging materials for inspection by the carrier.

Circuit Solar™ will assist with filing a claim and provide a replacement or refund as appropriate.

8.3 Single Panel Policy

  • Orders consisting of fewer than 4 solar panels (modules) are not covered under any shipping warranty.
  • Circuit Solar™ assumes no responsibility for damage incurred during transit for such orders and is not required to provide replacements or refunds for damaged panels in these cases.
  • Customers are encouraged to order panels in quantities of 4 or more to ensure safer handling and shipping practices. If you have specific concerns about smaller orders, please contact us prior to placing your order.

9. Returns and Shipping Costs

  • For return shipping details, please refer to our Return Policy.
  • Customers are typically responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

10. Contact Information

For shipping inquiries, contact us at:

Circuit Solar™
PO Box 721, Lytton, BC V0K1Z0, Canada
Email: support@Circuit Solar™.com
Phone: 1-877-352-5394

By placing an order with Circuit Solar™, you agree to the terms outlined in this Shipping Policy. Thank you for choosing Circuit Solar™!