EZ Solar – JB-3™

Return and Exchange Policy

General Policy

Our products are sold with the understanding that all sales are final. We do not offer returns or exchanges once a purchase is made. Please review your order carefully before making a purchase to ensure it meets your needs.

Exceptions

• Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, please contact us immediately to discuss potential refund or exchange options.
• Order Cancellation: Orders that have not yet been shipped may be eligible for cancellation. Please contact us directly for assistance.

Special Considerations

• Solar Panels, Generators, and Other Specific Items: Sales of solar panels, generators, solar module racking, open box items, special orders, orders over $10,000, and oversized items are final. These items cannot be returned or exchanged.
• Large Orders: Orders exceeding $10,000 are subject to our final sale policy, with no returns or exchanges permitted.

Circuit Solar Warranty Policy

Circuit Solar (“Company”) is committed to providing our customers with high-quality products and services. Our warranty policy is designed to give you peace of mind, ensuring that the products you purchase are free from defects in materials and workmanship. This Warranty Policy covers both our products and those manufactured by others (“Manufacturers”) sold through us.

1. Warranty Period

• Company Products: The warranty period for products manufactured by Circuit Solar is 1 year from the date of purchase.
• Manufacturer Products: The warranty period for products manufactured by third parties but sold by Circuit Solar will be as specified by the manufacturer, which typically ranges from 12 to 36 months from the date of purchase.

2. What the Warranty Covers

• This warranty covers any defects in materials or workmanship under normal use during the warranty period.
• During the warranty period, Circuit Solar will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

3. What the Warranty Does Not Cover

• Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
• Damage attributable to misuse, abuse, accidents, modifications, unauthorized repairs, or other causes beyond the control of Circuit Solar.
• Consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship.
• Damage due to environmental or natural elements.
• Products not purchased from Circuit Solar or authorized dealers.

4. How to Obtain Warranty Service

• To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. This may include sending the product back to us or providing it to a manufacturer for repair.
• You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Manufacturer Warranties

• For products covered by a manufacturer’s warranty, we will assist customers in making claims under that warranty. However, customers may need to contact the manufacturer directly.
• The specifics of the manufacturer’s warranty (including the period and what it covers) will be provided with the product and should be referred to for any claims.

6. Limitation of Liability

• Circuit Solar shall not be liable for any incidental or consequential damages caused by the use of any product sold.
• The Company’s liability under this warranty is limited to the repair or replacement of defective products.

7. Changes to Warranty Policy

• Circuit Solar reserves the right to amend this warranty policy at any time.

Contact Us

For more information, warranty claims, or questions about our warranty policy, please contact us at:

• Email: support@circuitsolar.com
• Phone: 1-877-352-5396