Victron Energy – VE.Direct to USB Cable Interface

Price Match Policy

Eligibility Criteria:

1. Minimum Price Threshold: Our commitment to providing you with the best value extends to items priced at $150 or more. We proudly offer a price match guarantee on these items, ensuring that if you discover the same product at a lower cost from one of our competitors, we will match that price.
2. Identical Items: To qualify for a price match, the item must be an exact match in terms of brand, model, size, color, and quantity to the competitor’s offering. We strive to guarantee consistency and fairness in our price matching policy.
3. Verification of Competitor’s Price: To initiate a price match, please provide evidence of the competitor’s lower price. This can be achieved through their current advertisement, online listing, or a written offer/quote. It is imperative that the documentation clearly displays the competitor’s information for transparency. Acceptable submissions include official quotes and URLs linking directly to the identical product on the competitor’s website. Note: Correspondence via email with a sales representative is not considered sufficient evidence for a price match.
4. Competitor Eligibility: We extend our price match offer to recognized retail businesses within the same country, ensuring a fair and equitable comparison. This includes both brick-and-mortar stores and online-only retailers, provided they meet the criteria outlined in this policy.
5. In-Stock Items Only: For a successful price match, the item must be in stock at both our store and the competitor’s establishment at the time of the price match request. This ensures that you receive the best value promptly without unnecessary delays.

Exclusions:

• Clearance, closeout, liquidation sales, or damaged items are not eligible for the price match.
• The policy does not apply to services or bundled items.
• Cannot be combined with other promotions or discounts.
• We do not price match Amazon listings or prices. 

While we strive to offer competitive pricing, we acknowledge that we cannot always match the exceptionally low prices found on Amazon due to their vast marketplace and unique pricing strategies. We are committed to providing value through our Price Match Policy within the parameters outlined above, ensuring fairness and transparency in our pricing practices.

At Circuit Solar, we are dedicated to ensuring your satisfaction by consistently offering competitive pricing. Our updated Price Matching Policy is designed to streamline the process, providing clear guidelines to make your experience seamless and transparent. If you have any questions or require assistance with a price match request, our customer service team is readily available to assist you.

To request a price match, please present the competitor’s current pricing via email including links to where our team can view the competitors products. Our team will verify the price and the eligibility of the item and process the price match accordingly.

Return and Exchange Policy

General Policy

Our products are sold with the understanding that all sales are final. We do not offer returns or exchanges once a purchase is made. Please review your order carefully before making a purchase to ensure it meets your needs.

Exceptions

• Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, please contact us immediately to discuss potential refund or exchange options.
• Order Cancellation: Orders that have not yet been shipped may be eligible for cancellation. Please contact us directly for assistance.

Special Considerations

• Solar Panels, Generators, and Other Specific Items: Sales of solar panels, generators, solar module racking, open box items, special orders, orders over $10,000, and oversized items are final. These items cannot be returned or exchanged.
• Large Orders: Orders exceeding $10,000 are subject to our final sale policy, with no returns or exchanges permitted.